We answer these questions constantly, and we can tell within two answers whether someone has been burned before. A deposit is a leap of faith; these eight questions shrink the leap to a step. Ask us them too. We have rehearsed.
The questions about the work itself
Start with: who physically installs my event, and what happens if the lead florist is sick that week? Then ask to see a full event gallery, not highlights, because anyone's best nine photos look good. If you are comparing studios, our about page shows the actual crew who turn up, and our wedding packages name who does what, which is the level of detail you want everywhere.
The questions about money and logistics
Ask whether the quote is fixed or an estimate, what the strike arrangements are, and whether delivery, install and pack-down are itemised or bundled. A lump-sum quote with no breakdown is where budget blowouts hide. Also ask about weather contingencies: any florist working near the Derwent should answer the plan-B question in under five seconds, the way our install team can.
The right florist talks you out of things. If the answer to every question is yes, keep asking questions.
The last three questions, and a shortcut
Finally: what is the backup if specific stems are unavailable event week, who handles venue liaison, and can I see an itemised quote before I commit? If you only remember a handful of checks, make it these:
- Who installs on the day, and what is the cover plan if they are unavailable?
- Is this quote fixed or an estimate, and what exactly triggers extra charges?
- Are delivery, install, strike and GST itemised or bundled into one number?
- What is the weather plan B for outdoor pieces, and how fast can it be executed?
- What happens to the flowers afterwards, and can any pieces be donated or moved?
A good florist enjoys these questions because they are the difference between a client and a partner. If you want to test us on all eight, book a venue walk-through or skim the numbers on our pricing page first; the itemised list is public on purpose.
