01. How the booking deposit works
A 30% deposit locks your date in the calendar and lets us start ordering stems and booking crew. It is real money spent on real things, which is why the refund tiers below exist.
The remaining 70% is due 7 days before the event. If you cancel before then, you never owe the balance.
02. If you cancel
Refunds on the deposit follow one simple ladder, counted back from the event date:
- More than 90 days out: the full deposit is returned minus a $150 administration fee.
- 30 to 90 days out: 50% of the deposit is refunded, because stems and crew are usually committed by then.
- Under 30 days: the deposit is non refundable. Market orders and crew rosters are locked.
Any balance already paid is refunded in full if you cancel before event week.
Better option
Postponing beats cancelling
Moving the date? If we are free on the new date, your deposit carries over with no penalty. One move per booking, as long as we hear from you 30 days or more before the event.
03. Rescheduling your event
One date change per booking is free when we can service the new date. Tell us at least 30 days before the original date and everything carries over: deposit, quote, stem plan.
If we are already committed on the new date, the change is treated as a cancellation under the tiers above. Sad, but fair.
04. Force majeure
If flood, fire, venue closure or government restrictions make the event impossible, we first try to reschedule with full credit. Dates in the following 12 months get priority.
If rescheduling is impossible we refund everything above costs already incurred, itemised so you can see exactly where the money went.
05. How to request a refund
Email floraldecorhouse@gmail.com with your name, event date and booking reference. Cancellations must be in writing; a phone call only starts the clock once we confirm it back by email.
Approved refunds are processed within 10 business days to the original payment method, and we always reply confirming the amount and the tier applied.
