01. Quotes and bookings
Every event starts with a written quote. Quotes are valid for 30 days and itemise flowers, hire pieces, labour, delivery and strike, so the number you approve is the number you pay.
- A booking is confirmed when the 30% deposit lands. Until then the date stays open.
- The balance is due 7 days before the event, together with final guest numbers.
- Changes after booking are fine within reason and are confirmed in writing with any price difference.
02. What we deliver
We deliver what the proposal says: the palette, the stem list, the vessel count, the install and the strike. If a listed stem is unavailable at market we substitute within the same colour family and tell you before the day.
Install needs venue access at the agreed time and a contact on site. If a venue locks us out or shifts access, extra labour may be billed at cost.
Read this page together with the refund rules.
Cancellation percentages, reschedules and force majeure are set out on the Refunds and Cancellations page. Taken together, that is the whole agreement between us.
03. Weather and outdoor events
Hobart weather gets a vote. Every outdoor piece carries a wind rating, and every outdoor plan carries a fallback position agreed before the day.
We make the final weather call together at a set cutoff, usually the morning before. If a client asks us to install against our stated wind rating, they accept the risk of damage to the arrangement itself. Injury and property risk are never negotiable.
04. Liability, honestly stated
Flowers are alive. Petals drop, colours shift, a stem may wilt early. That sits within normal expectations and is not a defect.
We hold public liability insurance for installs. Our total liability for any claim is capped at the amount you paid us, and we are not liable for damage caused by guests, other vendors or the venue.
05. Cancellations and disputes
Cancellation tiers and reschedule rules live on the Refunds and Cancellations page and form part of these terms.
If something goes wrong we would rather fix it than fight it. Talk to us first; if we genuinely cannot sort it, disputes are handled in Tasmania under Tasmanian law.
