01. What we collect and why
We collect only what we need to quote, build and deliver your flowers. Nothing more, nothing sneaky.
- Enquiry details: your name, email, phone, event date, venue and rough budget, so we can quote properly.
- Booking details: delivery addresses, site access notes, invoices and payment confirmations.
- Site analytics: anonymous page visits via cookies, covered in our Cookie Policy.
Card numbers never touch our systems. Card payments are processed by our payment provider on their own secure pages.
02. How we use your information
Your details exist to get your event over the line: quoting, moodboards, ordering stems, delivery logistics and the invoice at the end. If you join the seasonal email list we send that too, and every email carries an unsubscribe link that actually works.
We never sell your information, rent it out or hand it to advertisers. The only outside eyes are the tools that keep the studio running, described below.
Questions about your data?
Ask us anything
Email floraldecorhouse@gmail.com with the word privacy in the subject and we will answer within two business days, usually faster.
If you live in the EU or UK, extra GDPR rights apply. They are set out on our Legal Information page.
03. Where it is stored and who sees it
Enquiries and bookings live in our studio email, quoting documents and accounting software. These are reputable cloud services and some host data overseas, which the Australian Privacy Principles allow when reasonable safeguards are in place.
Inside the studio, only the florist working your event sees your file. Install crew get the address and access notes on the day, nothing else.
04. How long we keep it
Enquiries that never become bookings are deleted after 12 months. Client records and invoices stay for 7 years because Australian tax law requires it, then they are destroyed.
Old quote threads get purged in our annual January clean out. It is exactly as boring as it sounds.
05. Your rights and how to use them
You can ask for a copy of what we hold, ask us to correct anything that is wrong, or ask us to delete whatever the law lets us delete. Email the studio and we will sort it, free of charge.
If you believe we have mishandled your information, tell us first so we can put it right. You can also complain to the Office of the Australian Information Commissioner, which oversees the Privacy Act 1988 (Cth).
